Shipping & Returns
Shipping PolicyAll Orders are usually processed and shipped within 3 business days from the date of purchase. KMS will email you your tracking number within 2 business days shipment so you can track your shipment. KMS will contact you if an item is not in stock, and will not be in stock to ship within 7 days of order date. If you provide a shipping address that differs from your billing address, we will require a billing address verification and your order may be delayed until verification is processed. All shipments are subject to potential delays due to inclement weather and possible delays caused by freight companies.
NOTE: Vehicles ship separately from accessories.
We use third party LTL (less than truck load) transportation companies to deliver vehicles and UPS or USPS to deliver parts/accessories. LTL Transit time may take, but is not limited to, 2-10 business days depending on your address and its distance from the nearest distribution center. During holiday seasons, transit times may result in an additional 3-5 business days to deliver. Orders cannot be canceled or refused due to extended transit schedules.
Shipments cannot be refused for delivery. If you receive your item(s) in unsatisfactory condition due to shipment damage or are missing an item(s), you must notify us within 2 business days by filing a claim on our website.
If your item does not ship within 14 business days (excluding time awaiting for customer to provide requested further information), you can request to receive a full refund and cancel your order.
Shipping Damages/Lost item(s)If you receive a damaged unit, part or accessory, you must let us know within 2 business days of the issue so we may file a claim on your behalf and ensure you receive the necessary replacement in a timely manner. For minor issues, KMS will organize the required parts to be shipped to you to resolve the issue. In situations where the whole unit needs to be returned, KMS will arrange pick up of the damaged unit and delivery of the replacement unit.
Products may not be refused for delivery under any circumstance. In the event of delivery refusal, you will be responsible for shipping costs and an additional 20% restocking fee.
Once the product has been assembled, fueled, used in any way, it cannot for return for any reason. Killer Motorsports from any and all liability and/or association if the part is lost during shipping transit. If the part is lost in transit the customer needs to file a claim with the shipping company.
In the event that you do not receive your item within 14 days of order and you have had no contact from KMS regarding delays of your shipment, please contact us after 14 days so we may track and resolve the issue for you in a timely manner.